FAQs
CHANGE OR CANCEL AN ORDER
You have approximately 2 hours to cancel an order after checkout.
Unfortunately, once your order is packed, we will not be able to accommodate any cancellation requests.
You can usually cancel payments that are in a pending or unclaimed status. You can only cancel a pending payment that has a “Cancel” link next to it.
From your computer, here’s how:
- On the Activity page, locate the pending payment.
- Click Cancel under the pending payment.
- Click Cancel Payment.
SHIPPING & DELIVERY
For all orders, please allow 1 to 3 business days for order processing before shipping. Orders placed over holidays and weekends will be processed the following business days.
This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days.
U.S orders are shipped by e-Packet, which is a United States Postal Service (USPS) product. After processing and leaving the warehouse, items usually take between 12 – 16 days to arrive at their destination but can take longer from time to time.
U.S orders are shipped by ePacket, which is a United States Postal Service (USPS) product.
Once it ships out, you will receive an email with your tracking information. Please note that the delivery of orders with more than one item may ship on different dates according to stock availability.
- Navigate to https://www.aftership.com/couriers/china-ems
- Enter the ePacket tracking number in the search bar, do not include any dashes or spaces.
- Click on “TRACK”.
- View the scan history and status information of your package.
RETURNS & EXCHANGES
All products require an RMA (Return Merchandise Authorization) before being returned. This number can be obtained by contacting us by Returns Center or email [email protected].
